Customer Service Assistant (1&2) Recruitment Campaigns
Request ID: FOI-2008-2324 Date published: 02 October 2023
You asked
Dear TfL, I'd like to know the general dates of previous recruitment campaigns for both CSA1 and CSA2. The earliest I'd like is 2019 if possible. Also, does TfL intend to start up any recruitment campaigns for these roles within the next year or is there already a large talent pool in place? Thank you for your future response!
We answered
TfL Ref: FOI-2008-2324
Thank you for your request received by Transport for London (TfL) on8 September 2023 asking for information about recruitment campaigns.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we do hold the information you require.
Please see the below table with the requested information:
Year
CSA1
CSA2
2019
Night Tube – 031462
Dates the role was posted: 23 September - 21 October 2019 Assessments: October 2019 - May 2020 Hires made: November 2019 - January 2022 Waiting List: 0
Full Time – 029547
Dates the role was posted: 4 - 19 March 2019 Assessments: March - November 2019 Hires made: May 2019 - May 2020 Waiting List: 1
2021
Night Tube – 037232, 038107
Dates the role was posted: 22 August - 19 September 2021 Assessments: September 2021 - January 2023 Hires made: November 2021 - May 2023 Waiting List: 50
Full Time – 036223, 038108
Dates the role was posted: 7 - 25 June 2021 Assessments: June - December 2022 Hires made: November 2021 - September 2023 Waiting List: 5
2022 to present
Night Tube – 040513
Dates the role was posted: 20 December 2023 - 15 January 2023 Assessments: February 2023 (Assessments are ongoing, but currently paused). Hires made : 0 (Hiring is paused until 2024) Waiting List: 14 (This will increase once assessments are running)
Full Time – 040772
Dates the role was posted: 20 December 2022 - 10 January 2023 Assessments: February 2023 (Assessments are ongoing) Hires Made: June 2023 (Hiring is ongoing) Waiting List: 73 (This figure is increasing)
The CSA2 full time role is due to go live before the end of 2023.
If this is not the information you are looking for, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
Mary Abidakun FOI Case Officer FOI Case Management Team General Counsel Transport for London
