Follow on from FOI-1691-1920 Thank you for your response. I still wish to receive information with regards to where the complainants live. I understand that asking for information more specific than postcode areas would probably contravene GDPR or data protection, with regards to the rights of each individual complainant. That's why I only asked for the postcode areas. In order to avoid conflict with Regulation 12(4)(b), could I please ask you to provide the postcode areas associated with complaints received in 2018 only.

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TfL Ref: 1962-1920

Your request has been considered in accordance with the requirements of the Environmental Information Regulations and our information access policy. I can confirm that we hold the information you require.

Please see the following list providing the first part of the postcode for each residential London Underground noise complaint we have received for each line during 2018:

Bakerloo: 2 complaints

W2
W2

Central: 32 complaints

IG2
W2
W12
W11
WC1A
E11
E2
E2
E2
E2
E18
E2
E11
W1H
WC2H
IG10
E11
IG10
E1
IG8
E11
W12
IG2
E11
IG2
W2
E1
IG9
E3
E2
E2

District: 25 complaints

SW19
E1
SW7
SW18
SW5
SW19
SW7
SW6
SW19
SW19
SW5
SW6
SW5
SW7
SW5
W8
SW5
WC2R
WC2R
WC2R
WC2R
E1
SW19
SW3
W8

Hammersmith & City and Circle: 11 complaints

EC2Y
EC2Y
EC2Y
EC2Y
EC2Y
EC2Y
W8
EC2Y
W2
W2
W2

Jubilee: 25 complaints

W1J
NW3
W1J
W1G
W1J
W1C
W1G
W1G
W1G
W1J
W1J
W1G
W1G
W1G
NW3
HA9
NW9
W1J
W1G
W1J
W1J
W1K
W1G
NW6
W1U

Metropolitan: 3 complaints

UB8
HA1
UB10

Northern: 119 complaints

NW1
NW1
NW9
SE11
SW12
SW3
NW5
SW9
N19
SE11
SW19
NW1
N3
N3
N3
NW1
SE11
SE11
NW5
SE11
N3
SW12
N3
N3
N3
N3
N3
NW11
N3
N3
N3
NW11
N3
N3
N3
N3
N2
N3
NW11
N3
N12
N6
N3
N3
SW19
N3
NW1
N3
N3
N3
N3
N3
N3
N3
N3
N12
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
N3
SW8
N19
NW1
SE11
N2
SW19
N3
N3
SW19
SW19
SW19
SE11
SW19
NW1
NW1
SE11
NW1
SW17
N3
N3
SE1
SW19
N19
N3
NW5
SW19
SW9
N3

Piccadilly: 5 complaints

WC1H
SW7
W6
W6
SW7

Victoria: 76 complaints

W1T
SW1V
SW1V
E17
N15
W1T
SW8
SW8
SW8
E17
N1
W1T
W1T
W1T
SW9
SW8
N5
E17
E17
N5
N1
SW1V
E17
NW1
W1T
W1B
W1T
SW8
E17
W1T
N5
W1T
N1
W1T
W1T
SW8
N1
SW1V
W1W
W1T
SW8
W1T
E17
W1W
N1
N1
SW8
N4
E17
N5
N5
SW8
SW8
N15
N1
W1S
N1
SW8
N15
E17
N5
N15
N15
N1
N1
N1
W1T
W1T
N15
W1T
E17
N15
W1T
SW1V
N5
N15

As mentioned previously, the London Underground supports around five million customer journeys per day, and over 1.3bn journeys a year. We continuously take noise readings and review the track condition to assess what works can be done to reduce noise. There are various engineering initiatives which we are trialling/aim to trial in an attempt to reduce noise. We are currently installing softer pads throughout our resilient track fastening sites to reduce airborne noise. Our loudest sites have already been completed and we are currently measuring the reduction in noise. Additionally, we are also trialling other rail damping technology and an installation has been carried out on the Jubilee line earlier this year. We aim to have reduced the airborne noise in tunnels by the end of 2019.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

 

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