FOI request detail

Recording keeping under Private Hire Licence operators licence

Request ID: FOI-1925-2122
Date published: 29 November 2021

You asked

Dear Sir/Madam I would like to make request under FOI about time limit a Private Hire operator is required to retain information under his licensing terms and conditions. Mainly, what sort of information he is required to maintain, is it only limited to journey carried out? Or it also applies to other information? What also happens to employees or workers working records do they come under your licencing rules and regulations or they fall into working time regulation 1998? Or your laws overrides Working time regulation laws? The reasons for my request is that one of your operator has quoted your 12 months record retention period which I think does not apply to employees or workers. I have an understanding that the rules only applies to any journey carried out and information in relation to that journey for ex. Fare, journey details, driver and vehicle etc Can you please confirm if your rules of 12 months retention period of records keeping also applies to employees or worker working time logg or it falls outside your 12 months recording keeping rules and does not have your jurisdiction as far retension period is concern? Or in addition to your 12 month rention period the PHV operator is also required to follow other rules which applies to record keeping within different regulations such Working Time regulations 1998 I look forward for the information I have requested under F.O.I

We answered

Our ref: FOI-1925-2122/GH

Thank you for your request received by Transport for London (TfL) on 25 November 2021 asking for information about recording keeping under Private Hire Licence operators licence.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

The recording obligations for private hire operators are clearly outlined on page 16 of our handbook -

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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