Please could you provide the following information for the last rolling 12 months: - Days and times that the intermediate stops on the Overground services between West Croydon and Sydenham have been cancelled On these cancelled intermediate stop services could you include additionally - The times the trains left West Croydon versus the schedule departure time (including the number of minutes delayed departing) - Could you also include the number of minutes late that the services were tracked to have arrived at Norwood Junction, Annerly, Penge West and Sydenham before they were cancelled and the train allowed to run fast through these stops Thank you

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TfL Ref: 1905-1920

Thank you for your request received by us on 26 September 2019 asking for information about the cancellation of London Overground services between West Croydon and Sydenham.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked for:

the following information for the last rolling 12 months:

- Days and times that the intermediate stops on the Overground services between West Croydon and Sydenham have been cancelled

On these cancelled intermediate stop services could you include additionally

- The times the trains left West Croydon versus the schedule departure time (including the number of minutes delayed departing)

- Could you also include the number of minutes late that the services were tracked to have arrived at Norwood Junction, Annerly, Penge West and Sydenham before they were cancelled and the train allowed to run fast through these stops

Due to the limitations of our reporting systems we are unable to confirm the direction of train travel in regards to the information you are seeking. Furthermore, to provide information on how late services were running at each station would involve the tracking of nearly 3000 services, which could exceed the exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

To help bring the cost of responding to this part of your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of the organisation.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

In the meantime, we are able to provide the following information:

The total number of ‘Fail to Stop’ (FTS) incidents at the requested locations mentioned over the last 13 reporting periods based on the financial year.

The number of trains departing West Croydon that have an FTS trigger located on what is also known the East London Line by Weekday and Time over the last 13 reporting periods based on the financial year.

The number of trains departing from West Croydon that have an FTS Trigger occurring on the East London Line broken down by period.

Average lateness by minutes leaving from West Croydon where there is an FTS trigger on the East London Line broken down by period.

Day of Week Number of Trains that Fail to Stop on the East London Line depart from West Croydon. (Also includes Full and Part Cancellations)
Monday 462
Tuesday 436
Wednesday 521
Thursday 471
Friday 428
Saturday 276
Sunday 125
Total 2719

Station Number of Fail to Stops by Location over the last 13 periods in both Directions. (Also includes Full and Part Cancellations)
Norwood Junction 2720
Anerley 2866
Penge West 2198
Sydenham 2185
Total 9969

Hour of Day Number of Trains that Fail to Stop on the East London Line departing from West Croydon (Also includes Full and Part Cancellations)
05 29
06 98
07 157
08 221
09 175
10 196
11 125
12 115
13 114
14 115
15 93
16 102
17 169
18 297
19 261
20 169
21 140
22 110
23 33
Total 2719

Financial Calendar Year Reporting Period Number of Trains that Fail to Stop on the East London Line departing from West Croydon (Also includes full and part Cancellations)
18/19 P07 (16/09/2018-13/10/2018) 202
18/19 P08 (14/10/2018-10/11/2018) 240
18/19 P09 (11/11/2018-08/12/2018) 275
18/19 P10 (09/12/2019-05/01/2019) 155
18/19 P11 (06/01/2019-02/02/2019) 235
18/19 P12 (03/02/2019-02/03/2019) 248
18/19 P13 (03/03/2019-31/03/2019) 236
19/20 P01 (01/04/2019-27/04/2019) 133
19/20 P02
(28/04/2019-25/05/2019) 212
19/20 P03
(26/05/2019-22/06/2019) 164
19/20 P04
(23/06/2019-20/07/2019) 187
19/20 P05
(21/07/2019-17/08/2019) 225
19/20 P06 (18/08/2019-14/09/2019) 207
Total 2719

Financial Calendar Year Reporting Period Average Departure Lateness at West Croydon (Also includes Full and Part Cancellations)
18/19 P07
(16/09/2018-13/10/2018) 2.0
18/19 P08
(14/10/2018-10/11/2018) 2.8
18/19 P09
(11/11/2018-08/12/2018) 3.2
18/19 P10
(09/12/2019-05/01/2019) 2.0
18/19 P11
(06/01/2019-02/02/2019) 1.8
18/19 P12
(03/02/2019-02/03/2019) 2.5
18/19 P13
(03/03/2019-31/03/2019) 2.1
19/20 P01
(01/04/2019-27/04/2019) 1.5
19/20 P02
(28/04/2019-25/05/2019) 1.9
19/20 P03
26/05/2019-22/06/2019) 1.5
19/20 P04
(23/06/2019-20/07/2019) 1.0
19/20 P05
(21/07/2019-17/08/2019) 1.8
19/20 P06
(18/08/2019-14/09/2019) 1.8

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

 

 

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