Grounds for TfL's (or TfL Rail's) decision not to operate existing accessible toilets on Heathrow Connect trains
Request ID: FOI-1893-1819
Date published: 12 November 2018
You asked
Please provide full details of the grounds upon which TfL (and/or TfL Rail) made the decision not to operate the existing accessible toilets on Heathrow Connect trains.
Please provide copies of all relevant documentation relating to this decision such as minutes of meetings and emails.
Which organisations and individuals were consulted about this decision and when was this consultation carried out?
Please provide full details of their response
We answered
Our ref: FOI-1893-1819/GH
Thank you for your request received by Transport for London (TfL) on 21 October 2018 asking for information about TfL Rail.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.
The toilets on TfL Rail services to Heathrow are not locked out of use and can be used by customers. There have been maintenance challenges which means some toilets have to be closed and we are working with our suppliers to fix this.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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