TfL Ref: FOI-1890-2223
Thank you for your request received by Transport for London (TfL) on 4 November 2022, asking for information about the role of Customer Services Supervisor at the London Transport Museum.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You specifically asked:
Can you please give me the Job description of Customer Services Supervisor at London Transport Museum.
Please find the job description attached.
Can you please tell me the salary for Customer Services Supervisor at London Transport Museum?
The London Transport Museum pay range for a Band 1 role is between £24,350 –£25,650 –£26,950.
How many people Customer Services Supervisor manage?
No line management – daily operational management.
Who they manage?
Daily operation management only.
Can you please tell me how many Customer Services Supervisors are currently employed at London Transport Museum?
Can you tell me what the contractual weekly working hours are for a Customer Services Supervisor are?
How many days do they work on average per week?
What are the shift times worked?
how long does a shift last?
is overtime available? No, but optional voluntary events paid at event rate.
If so, what is the overtime rate?
Please note that in accordance with TfL’s obligations under Data Protection legislation we are applying an exemption to the information requested relating to most of the above questions, as required by section 40(2) of the FOI Act. This is because disclosure of this information would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this information which relates directly to the individuals currently performing this job role and is therefore personal information; the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall
FOI Case Management Team
General Counsel
Transport for London
