TfL Ref: FOI-1880-2223
Thank you for your request received by Transport for London (TfL) on 3 November 2022, asking for information about Customer Service Assistant role at London Transport Museum (LTM).
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
Can you please give me the Job description for the role of Customer Services at London Transport Museum?
Please see the job description attached.
Can you please tell me the annual salary for a full time Customer Services Assistant at London Transport Museum?
The salary range is between £20,200 – 21,100 – 21,500.
Is this position salaried or paid with an hourly rate?
It’s salaried.
If so, what is the hourly rate? N/A
Is there a an incentive rate for ticket sales etc? No.
If so, how is this paid? N/A
What are the contractual weekly working hours for a full time Customer Services Assistant at London Transport Museum?
How many days a week do they work on average?
How long does a average shift last?
What are the different Shift times?
If so what are the start and finish times for the different shifts?
Please note that in accordance with TfL’s obligations under Data Protection legislation we are applying an exemption to the information requested relating to the above questions, as required by section 40(2) of the FOI Act. This is because disclosure of this information would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this information which relates directly to the individuals currently performing this job role and is therefore personal information; the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
Is it possible for Customer Services Assistant at London Transport Museum to do Overtime?
If so, what is the Hourly rate for this Overtime?
Not for the main role, but optional voluntary events are paid at event rate.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall
FOI Case Management Team
General Counsel
Transport for London
