FOI request detail

Congestion Charge paid for instead of DART charge

Request ID: FOI-1832-2021
Date published: 07 January 2021

You asked

I mistakenly paid the congestion charge instead of the DART charge as the signage is the same. Please could you tell me how many other similar charges have been made or have there been written complaints regarding these separate charges? This is for a 12 month period. Thanks

We answered

Our ref: FOI-1832-2021/GH

Thank you for your request received by Transport for London (TfL) on 12 December 2020 asking for information about Congestion Charge paid for instead of DART charge.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

Unfortunately we do not hold the information you require - We do not record the reason a customer makes a payment for the Congestion Charge when they go online to do so.

We also do not record this as a reason category when a complaint is logged, and therefore to provide information on any complaints received on this topic we would need to manually go through thousands of complaints to compile this information. This would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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