Oyster & Contactless maximum fares during openings of Northern Line Extension, Elizabeth line Central Section, Barking Riverside Station etc.
Request ID: FOI-1817-2223 Date published: 22 November 2022
You asked
Dear Transport for London
I've read on Twitter that a YouTuber got hit with multiple maximum fares because he was filming the opening of Bond Street Elizabeth line station. Several people replied they have also been charged a maximum fare for visiting Bond Street Elizabeth line station.
https://twitter.com/geofftech/status/1584999411159306240
Therefore, I have a Freedom of Information request in regards to maximum fares on Oyster & Contactless involving the opening days of your new London Underground Northern line Extension, Elizabeth line (central section), and a London Overground station.
Can you publish the number of maximum fares that were issued on the following days involving these stations:
20 September 2021 - Opening of Northern Line Extension to Battersea Power Station (including Nine Elms station).
24 May 2022 - Opening of the Elizabeth line Central Section (Paddington to Abbey Wood stations).
18 July 2022 - Opening of London Overground Extension to Barking Riverside station.
24 October 2022 - Opening of Bond Street Elizabeth line station.
Can you publish the number of maximum fares that were refunded or corrected for the dates listed above, this also includes the refusal of refunds.
Can you provide a number of customers that purchased a paper One Day Travelcard and platform ticket for these stations and dates listed above.
Thanks
We answered
TfL Ref: 1817-2223
Thank you for your request received by Transport for London (TfL) on 26 October 2022 asking for information about maximum fares. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked: I've read on Twitter that a YouTuber got hit with multiple maximum fares because he was filming the opening of Bond Street Elizabeth line station. Several people replied they have also been charged a maximum fare for visiting Bond Street Elizabeth line station: https://twitter.com/geofftech/status/1584999411159306240 Therefore, I have a Freedom of Information request in regards to maximum fares on Oyster & Contactless involving the opening days of your new London Underground Northern line Extension, Elizabeth line (central section), and a London Overground station.
Can you publish the number of maximum fares that were issued on the following days involving these stations:
20 September 2021 - Opening of Northern Line Extension to Battersea Power Station (including Nine Elms station). 24 May 2022 - Opening of the Elizabeth line Central Section (Paddington to Abbey Wood stations). 18 July 2022 - Opening of London Overground Extension to Barking Riverside station. 24 October 2022 - Opening of Bond Street Elizabeth line station.
Can you publish the number of maximum fares that were refunded or corrected for the dates listed above, this also includes the refusal of refunds.
Can you provide a number of customers that purchased a paper One Day Travelcard and platform ticket for these stations and dates listed above.
We retain data about the individual journeys made using your Oyster card (including Freedom Passes) for eight weeks after the card is used. After eight weeks, the journey data in the ticketing system is disassociated from the card (ie pseudonymised). This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their journeys (for example, for refund purposes), therefore we do not hold the fares data you have requested in questions 1 and 3 for the opening of the Northern Line Extension to Battersea Power Station, the Elizabeth line Central Section, and the London Overground Extension to Barking Riverside.
Can you publish the number of maximum fares that were issued on the following days involving these stations:
24 October 2022 - Opening of Bond Street Elizabeth line station.
The type of transactions that could lead to a maximum fare involving Bond Street on October 24th 2022 were as follows: There were 452 unstarted journeys that finished at Bond Street There were 440 unfinished journeys that started at Bond Street
NB. Bond Street Station includes Elizabeth Line platforms and London Underground platforms and is a single complex in terms of ticketing. NB. Please note that in many instances we are able to complete pay as you go journeys based on a customer’s previous travel patterns.
Can you publish the number of maximum fares that were refunded or corrected for the dates listed above, this also includes the refusal of refunds:
Please see the data in the table below for the maximum fares refunded/ corrected for those days across our entire network on those dates requested.
Date
Number of PAYG maximum fares refunded/ corrected
20th Sep 2021
25,460
24th May 2022
42,004
18th Jul 2022
36,513
24th Oct 2022
45,471
Can you provide the number of customers that purchased a paper One Day Travelcard and platform ticket for these stations and dates listed above:
Bond Street October 24th 2022 25 Platform Tickets Bond Street October 24th 2022 56 One Day Travel Cards
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
