Please provide the following information as at 30th August 2019: 1) How many penalty notices have been issued by TfL for ULEZ 2) How many recipients have requested an initial reconsideration on the grounds of no knowledge of the ULEZ charge (not the formal appeal process) 3) How many (if any) penalty notices have TfL withdrawn as a consequence 4) How many subsequent Notice of Appeals have been received 5) What proportion of those Appeals have been found in favour of the applicant

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TfL Ref: FOI-1813-1929

Thank you for your email received by Transport for London (TfL) on 17 September 2019.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we do hold the information you require. You asked:

Please provide the following information as at 30th August 2019:

2) How many recipients have requested an initial reconsideration on the grounds of no knowledge of the ULEZ charge (not the formal appeal process)

We do not record this information. In order to ascertain how many complaints we received about this, we would have to manually review all complaints we received in the required time period, and take a note of those that mentioned no knowledge of ULEZ. This would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004. Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

1) How many penalty notices have been issued by TfL for ULEZ

3) How many (if any) penalty notices have TfL withdrawn as a consequence

4) How many subsequent Notice of Appeals have been received

5) What proportion of those Appeals have been found in favour of the applicant

As the ULEZ scheme was new, between 8 April and 10 May we issued warning notices rather than Penalty Charge Notices (PCNs). The below table details how many PCNs were issued to drivers for non-purchase of the ULEZ daily charge; the data is broken down by calendar month from 11 May up to and including 31 August 2019.

We issue PCNs when we have reason to believe a contravention occurred. Should a driver believe the PCN was issued incorrectly, they can challenge the PCN; all PCNs are subject to a statutory representations and appeals process and each challenge is considered on a case-by-case basis, including any mitigating circumstances. We have the discretion to cancel a PCN or refund all or part of a PCN payment for any reason. If a representation is rejected, the driver is within their rights to appeal to an independent adjudicator. Should a driver pay a PCN and later have their representation accepted or appeal allowed, the PCN will be cancelled and any payment will be refunded. Representation and appeal figures and outcomes are also detailed in the below table.

Month	PCNs Issued	Representations Received	Representations Rejected	Representations Accepted	Representations Outstanding	Appeals Made	Appeals Allowed	Appeals Refused	Appeals Withdrawn
May	42,402	8,083	4,004	3,248	831	329	2	108	14
June	76,918	14,160	5,959	6,510	1,691	468	2	76	2
July	69,768	10,730	4,276	4,603	1,851	166	3	1	1
August	64,338	7,560	1,675	1,806	4,079	21	0	0	1

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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