TfL Ref: 1805-2021

Thank you for your request received by us on 6 and 14 December 2020, following clarification asking for information about noise complaints concerning South Kensington London Underground Station.

Your request has been considered in accordance with the requirements of the Environmental Information Regulations and our information access policy.  I can confirm that we hold some of the information you require. Your clarified request asked for:

how many complaints about noise from the Railtrack/trains/works at the station have you received within the years 2015-2020  from residents living in

Thurloe street

Pelham street

Thurloe square

Please see the following table for the number of complaints received from the above locations regarding rail track noise:

Year                       Thurloe Street              Pelham Street          Thurloe Square
2015                                 0                                    0                                0
2016                                 0                                    0                                0
2017                                 0                                    0                                0
2018                                 0                                    1 (originally 2012)     1
2019                                 0                                    0                                2
2020                                0                                     0                                0

I can advise that we have not received any complaints about engineering or station works near South Kensington Station from the specific areas referenced in your request.  However, it is important to note that residents often do not provide their postal addresses when complaining about such works. It is only when a complaint is submitted via the online contact form that the address is a pre-requisite field.

In May 2020 the Royal Borough of Kensington & Chelsea did notify Transport for London of having received complaints concerning Pelham Street and the aforementioned works at South Kensington Station, however the actual number of those received by the Royal Borough of Kensington & Chelsea was not provided.  If you wish to make an FOI request to the Royal Borough of Kensington & Chelsea this can be done here - https://www.rbkc.gov.uk/council-councillors-and-democracy/freedom-information/freedom-information-and-your-rights

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London