Follow-up from 1519-2021: Thank you for your below email. I note you have advised that the maintenance records are a technical report and that further explanations can be provided if required. Please can you confirm where it states what works were required or what works were completed to each tree as it only states this on some of the entries at the point of its location. In addition, please confirm what does each of the defect codes mean and what does repair type P mean? Lastly, I note you have advised that the customer services received 23 complaints from Gwillim Close. Please can you provide a copy of these complaints from April 2017 to September 2018. I look forward to hearing from you further. Thank you in advance for your assistance.

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TfL Ref: 1788-2021

Thank you for your request received by us on 2 December 2020 asking for information about Gwillim Close, Sidcup, following your previous request (reference:1519-2021).

Your request has been considered in accordance with the requirements of the Environmental Information Regulations and our information access policy. I can confirm that we hold some of the information you require. You have asked for the following:

I note you have advised that the maintenance records are a technical report and that further explanations can be provided if required. Please can you confirm where it states what works were required or what works were completed to each tree as it only states this on some of the entries at the point of its location.

Unfortunately any information that is blank on the report was not captured and we are therefore unable to provide it.

In addition, please confirm what does each of the defect codes mean and what does repair type P mean?

Please see the attached for explanations of each defect code and repair type P.

Lastly, I note you have advised that the customer services received 23 complaints from Gwillim Close. Please can you provide a copy of these complaints from April 2017 to September 2018.

In our previous response, the 23 complaints received were in reference to your request for ‘records of all Complaint records for the Trees, hedges and any other vegetation you are responsible for Gwillim Close Sidcup DA15; Tyrrell Avenue Sidcup DA16; Park Mead Sidcup DA15; Days Lane Sidcup DA15; Shorne Close Sidcup DA15; The Oval Sidcup DA15, East Rochester Way Sidcup DA15 and Leechcroft Avenue Sidcup DA15 from 2014 to present’. We have received three complaints from Gwillim Close; please see the attached for further details.

In accordance with our obligations under Data Protection legislation some information has been withheld, as required by regulation 13 of the EIR. This is because disclosure of this personal data would be a breach of the legislation, specifically the first principle of Article 5 of the General Data Protection Regulation which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’. This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

 

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