Request ID: FOI-1787-2223 Date published: 07 November 2022
You asked
Dear Transport for London,
Please can you release the following information.
1. How many complaints have Transport for London received between 23.10.2021-23.10.2022 regarding the 248-bus route?
2. Please can you send me the data of the number of passengers that used the 248-bus route on the following days between the times 7:30AM-9:00AM and 3:00PM-4:30PM
• 01.09.2022
• 02.09.2022
• 03.09.2022
• 04.09.2022
• 05.09.2022
• 06.09.2022
• 07.09.2022
• 09.09.2022
• 10.09.2022
• 11.09.2022
• 12.09.2022
• 13.09.2022
• 14.09.2022
• 15.09.2022
• 16.09.2022
• 17.09.2022
• 18.09.2022
• 19.09.2022
• 20.09.2022
• 21.09.2022
• 22.09.2022
• 23.09.2022
• 24.09.2022
• 25.09.2022
• 26.09.2022
• 27.09.2022
• 28.09.2022
• 29.09.2022
• 30.09.2022
• 01.10.2022
• 02.10.2022
• 03.10.2022
• 04.10.2022
• 05.10.2022
• 06.10.2022
• 07.10.2022
• 09.10.2022
• 10.10.2022
• 11.10.2022
• 12.10.2022
• 13.10.2022
• 14.10.2022
• 15.10.2022
• 16.10.2022
• 17.10.2022
• 18.10.2022
• 19.10.2022
• 20.10.2022
• 21.10.2022
We answered
TfL Ref: 1787-2223
Thank you for your request received by us on 23 October 2022 asking for information about the 248 bus route.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked:
How many complaints have Transport for London received between 23.10.2021-23.10.2022 regarding the 248-bus route?
Please see the following table listing the number of complaints concerning bus route 28 and the date each one was logged on our database during this period:
Date of Logged Complaint
Number
25-Oct-2021
1
26-Oct-2021
1
26-Oct-2021
1
30-Oct-2021
1
01-Nov-2021
1
03-Nov-2021
1
03-Nov-2021
1
04-Nov-2021
1
09-Nov-2021
1
09-Nov-2021
1
09-Nov-2021
1
17-Nov-2021
1
09-Dec-2021
1
20-Dec-2021
1
02-Jan-2022
1
20-Jan-2022
1
26-Jan-2022
1
04-Feb-2022
1
04-Feb-2022
1
05-Feb-2022
1
14-Feb-2022
1
18-Feb-2022
1
19-Feb-2022
1
20-Feb-2022
1
21-Feb-2022
1
22-Feb-2022
1
22-Feb-2022
1
23-Feb-2022
1
26-Feb-2022
1
02-Mar-2022
1
05-Mar-2022
1
22-Mar-2022
1
22-Mar-2022
1
24-Mar-2022
1
25-Mar-2022
1
30-Mar-2022
1
01-Apr-2022
1
09-Apr-2022
1
17-Apr-2022
1
28-Apr-2022
1
05-May-2022
1
11-May-2022
1
12-May-2022
1
14-May-2022
1
15-May-2022
1
25-May-2022
1
28-May-2022
1
29-May-2022
1
06-Jun-2022
1
06-Jun-2022
1
15-Jun-2022
1
16-Jun-2022
1
23-Jun-2022
1
24-Jun-2022
1
06-Jul-2022
1
10-Jul-2022
1
14-Jul-2022
1
14-Jul-2022
1
17-Jul-2022
1
21-Jul-2022
1
26-Jul-2022
1
12-Aug-2022
1
13-Aug-2022
1
24-Aug-2022
1
30-Aug-2022
1
04-Sep-2022
1
06-Sep-2022
1
08-Sep-2022
1
08-Sep-2022
1
09-Sep-2022
1
09-Sep-2022
1
09-Sep-2022
1
13-Sep-2022
1
15-Sep-2022
1
24-Sep-2022
1
01-Oct-2022
1
07-Oct-2022
1
07-Oct-2022
1
08-Oct-2022
1
09-Oct-2022
1
10-Oct-2022
1
10-Oct-2022
1
12-Oct-2022
1
12-Oct-2022
1
12-Oct-2022
1
13-Oct-2022
1
15-Oct-2022
1
17-Oct-2022
1
18-Oct-2022
1
18-Oct-2022
1
18-Oct-2022
1
20-Oct-2022
1
21-Oct-2022
1
21-Oct-2022
1
21-Oct-2022
1
23-Oct-2022
1
Total
96
Please can you send me the data of the number of passengers that used the 248-bus route on the following days between the times 7:30AM-9:00AM and 3:00PM-4:30PM
01.09.2022
02.09.2022
03.09.2022
04.09.2022
05.09.2022
06.09.2022
07.09.2022
09.09.2022
10.09.2022
11.09.2022
12.09.2022
13.09.2022
14.09.2022
15.09.2022
16.09.2022
17.09.2022
18.09.2022
19.09.2022
20.09.2022
21.09.2022
22.09.2022
23.09.2022
24.09.2022
25.09.2022
26.09.2022
27.09.2022
28.09.2022
29.09.2022
30.09.2022
01.10.2022
02.10.2022
03.10.2022
04.10.2022
05.10.2022
06.10.2022
07.10.2022
09.10.2022
10.10.2022
11.10.2022
12.10.2022
13.10.2022
14.10.2022
15.10.2022
16.10.2022
17.10.2022
18.10.2022
19.10.2022
20.10.2022
21.10.2022
Please see the attached spreadsheet providing the requested bus passenger data from 1 September to 21 October 2022. Please also note that these statistics are inclusive of an ‘uplift’ in numbers in accordance with Transport for London’s network demand reporting figures; this takes into account of passengers who for example, use paper tickets and therefore would not use the yellow card readers upon boarding.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
