*. How many complaints you have received regarding breach of GDPR by bus inspectors for the last year. *. How complaints re bus inspectors in the last year. *. How many of these complaints have been upheld *. Is a bus inspector allowed to call out your name address and date of birth on a crowded bus, while confirming details with there office on the telephone?

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TfL Ref: FOI-1742-1920

Thank you for your email received by Transport for London (TfL) on 9 September 2019.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we do hold the information you require. You asked:

. How many complaints you have received regarding breach of GDPR by bus inspectors for the last year.

We received two complaints relating to data protection breaches involving bus inspectors between Sep 2018 and Sep 2019.

. How many complaints re bus inspectors in the last year.

Our Bus Enforcement team, that deals with complaints about bus inspectors, received 136 complaints between period 5 (22 July 18 August)  2018/2019 and period 5 (21 July – 17 August) 2019/2020.

. How many of these complaints have been upheld

We don’t classify responses to customer enquiries as ‘upheld’ or not. After an investigation is carried out, we provide a response to the customer and take action if necessary.

. Is a bus inspector allowed to call out your name address and date of birth on a crowded bus, while confirming details with there office on the telephone?

Revenue inspectors are legally empowered to request the name and address of passengers suspected of committing an offence of fare evasion either for the purpose of issuing a Penalty Fare notice or reporting a passenger for consideration of Prosecution.  Inspectors are professionally trained to conduct a name and address verification check on the passenger details provided.  They are required from their training to use the phonetic alphabet and use minimal information required for the purpose.  If the passenger feels this was not handled correctly (i.e. their details were shouted out loudly on a bus – this would not be in accordance the training or instruction provided on how to conduct such checks) this complaint should be investigated by the operational manager and with input from the Inspector concerned.  The inspectors line manager will need to investigate and respond to this complaint.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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