Request ID: FOI-1738-2223 Date published: 09 November 2022
You asked
• Could someone please confirm how many ticket machines are at each station served by the Docklands Light Railway?
•
• Why do these stations use a different looking ticket vending machine when the DLR is supposed to be part of Transport for London? These machines have various important features missing such as journey history and Oyster card refund
We answered
Our ref: FOI-1738-2223/GH
Thank you for your request received by Transport for London (TfL) on 17 October 2022 asking for information about Docklands Light Railway’s Ticket Vending Machines (TVMs).
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
• Could someone please confirm how many ticket machines are at each station served by the Docklands Light Railway?
Please see the attached spreadsheet. • Why do these stations use a different looking ticket vending machine when the DLR is supposed to be part of Transport for London? These machines have various important features missing such as journey history and Oyster card refund.
The current TVM fleet employed by the DLR was installed in 2008/9. Project Electra was launched by TfL to replace the outmoded machines with Cubic manufactured TVMs, however the existing DLR fleet was, at the time, mid-life and would therefore have been an unnecessary expense to buy a new fleet earlier than was expedient.
It should also be noted that ‘shared stations’ (CAT / WEH / BAN) are managed by London Underground, so will have their TVMs installed rather than the DLR model.
As advised, the current TVMs were installed in 2008/9, and have been superseded by ever-evolving functionality.
DLRL are in the process of tendering for a new TVM fleet which should readdress the functionality imbalance.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer FOI Case Management Team General Counsel Transport for London
