Please supply me with all training materials which have been used in the last year, and also those that are currently in use, for the training of London Underground staff, relating to the correct and appropriate use of manual boarding ramps, i.e. the ramps used to assist wheelchair users and mobility scooter users to board and alight London Underground trains. Please supply training materials of all types, whether written material, or audio material, or video material, or material in any other media.

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TfL Ref: 1733-1920

Thank you for your request received by Transport for London (TfL) on 7 September 2019 asking for information about Training Materials for Ramp Assistance on London Underground.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.

Attached are the materials that are currently trained relating to Manual Boarding Ramps; this is delivered to Customer Service Assistants 1 and 2 during their promotional training.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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