Does there exist a maximum number of touches on the card readers before a journey is considered automatically terminated? If so, what is that number? Supplementary information: Where (G) is a gateline terminal and (S) a standalone terminal, I performed the following journey on the morning of Sunday 9th September 2018...Highams Park (G) - Walthamstow Central (G) - Walthamstow Queens Road (S) (found no trains running at this time of the morning to the intended destination of Woodgrange Park) Walthamstow Queens Road (S) (again) - Walthamstow Central (G) - Liverpool Street (G) - Liverpool Street (G) (different platform) - Manor Park (S) (alternate destination). Despite the barriers opening on the latter touch at Liverpool Street (G) it would appear the journey auto-terminated at Liverpool Street and subsequently recorded an unterminated touch-in upon exiting at Manor Park (which is currently served by standalone readers). This journey did not breach maximum journey times.

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TfL Ref: FOI-1704-1819

Thank you for your  request received by Transport for London (TfL) on 25 September 2018 asking for information about Oyster fares/PAYG.

Your request has been processed in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you requested. You asked:

Does there exist a maximum number of touches on the card readers before a journey is considered automatically terminated? If so, what is that number?

You can make as many Pay As You Go (PAYG) journeys as you like and the amount you pay will be limited. This is known as capping. Once the total cost of all your fares reaches a certain amount you wont have to pay for any more journeys for the rest of the day. For more information please look on our website https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/price-capping

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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