Request ID: FOI-1668-2223 Date published: 25 October 2022
You asked
Follow-up to FOI-1356-2223 and FOI-1590-2223:
"All noted,
'For example, we could provide data on the number of pre-paid daily congestion charges that are refunded per month, if this is of value.'
Yes, please let me know
Also, are there any other reasons you may offer a refund?
We answered
TfL Ref: FOI-1668-2223
Thank you for your further request received by Transport for London (TfL) on 12th October 2022 asking for information about congestion charges.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
I can confirm that we hold the information you require.
Note that while daily charges are non-refundable we do have powers of discretion on receipt of refund requests. Between 1 August 2018 and 31 August 2022, 2,814 pre-paid daily congestion charge payments were refunded. This is broken down by month as shown in the table below. To put this information into context we currently receive on average in excess of 44,000 charge payments each day.
2018
2019
2020
2021
2022
Grand Total
January
28
36
76
208
348
February
66
54
105
86
311
March
48
44
65
43
200
April
40
198
27
51
316
May
21
54
63
25
163
June
20
31
67
35
153
July
23
41
79
14
157
August
54
28
86
43
40
251
September
38
24
78
46
186
October
30
60
102
43
235
November
22
30
155
43
250
December
17
14
163
50
244
Grand Total
161
402
1,042
707
502
2,814
In answer to your second question, all daily charge refunds are done on a discretionary basis.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
