Staffing
Request ID: FOI-1659-1718
Date published: 24 October 2017
You asked
Please could you supply the following under the Freedom of Information Act:
Please supply the number of times non-Section 12 stations (ie stations not covered by the Fire Precautions (Sub-surface Railway Stations) Regulations 2009) have been left unstaffed during the last year?
Please list those stations where there have been no staff on the premises.
Please list the number of times non-Section 12 stations have been left unstaffed not including them being opened and being closed ie for the whole duration of the day.
If that is too large then please focus on the last six months.
If that is too large then please focus on the last three months.
If it remains too large then please contact me to reduce the parameters.
We answered
Our ref: FOI-1659-1718/GH
Thank you for your request received by Transport for London (TfL) on 27 September 2017 asking for information about unstaffed tube stations.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
TfL is committed to staffing all stations while train services are running as part of its customer service offering, including during Night Tube services. There may be times during the day staff are not visible because they are either on a meal break, travelling between stations or undertaking station inspections.
Please see below details of instances of non-Section 12 stations being unstaffed during the period 1 July 2017 to 30 September 2017.
Line Station Date Start Time End Time
DISTRICT Hornchurch 30/07/2017 18:00 01:00
DISTRICT Hornchurch 31/07/2017 04:50 06:00
METROPOLITAN Ickenham 03/08/2017 23:45 00:10
METROPOLITAN North Harrow 06/08/2017 18:25 01:05
METROPOLITAN North Harrow 07/08/2017 05:30 07:00
DISTRICT Wimbledon Park 09/08/2017 22:30 01:20
DISTRICT Wimbledon Park 10/08/2017 04:45 07:00
METROPOLITAN Eastcote 22/08/2017 14:53 19:00
BAKERLOO Harlesden 26/09/2017 22:30 01:30
BAKERLOO Harlesden 27/09/2017 04:45 07:00
There were no occasions when a station was left unstaffed for a whole day.
Please note that in order to provide this information a manual check of each tube lines service review needs to be carried out. To provide you with 12 or 6 months data would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004. (Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit). We have therefore provided you with 3 months records as you suggested.
If this is not the information you are looking for please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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