FOI request detail

The gender breakdown of the successful and rejected candidates for Customer Service Manager?

Request ID: FOI-1621-2425
Date published: 06 September 2024

You asked
There was a recent Customer Service Managers recruitment at London Underground. I would like the gender breakdown of the 357 who applied and of the 187 successful applicants.

We answered

Our ref: FOI-1621-2425

 

Thank you for your request received by Transport for London (TfL) on 17 August 2024 asking for information about a recent Customer Service Manager (CSM) recruitment campaign.

 

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. 

 

I can confirm that we do hold the information you require. You asked:

 

There was a recent Customer Service Managers recruitment at London Underground.

I would like the gender breakdown of the 357 who applied and of the 187 successful applicants.

 

Please note, the total applicants for Customer Service Manager as part of the London Underground Stations Change Programme is 368, the number has increased slightly from 357 as individuals have returned to work from long term leave.

 

 

Applicants for CSM

Successful Applicants for CSM

Female

90 (24.5%)

49 (26.2%)

Male

278 (75.5%)

138 (73.8%)

Total

368*

187

*28 of the 368 interviews still to be held/outcomes pending

 

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

 

 

Yours sincerely,

 

 

 

Tahsin Prima

FOI Case Officer

General Counsel

Transport for London

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