FOI request detail

Private hire operator conditions

Request ID: FOI-1555-1819
Date published: 05 October 2018

You asked

F/on from FOI-1333-1819 As part of Uber London Ltd private hire licence conditions it is stated; ULL shall, within 48 hours of receiving a safety related complaint concerning a ULL driver: a. assess whether it is necessary to remove or suspend that driver account pending further inquiries; and b. notify any such decision to remove or suspend the driver to the licensing authority, including specifying the details of the driver and the allegation. For the period 26/06/18 - 17/07/18 (3 weeks), can you supply me the figure of how many notifications have been received by TFL as the licensing authority and if costs permit the nature of them notifications

We answered

Our ref: FOI-1555-1819/GH

Thank you for your request received by Transport for London (TfL) on 10 September 2018 asking for the number of driver suspension/dismissals forms we have received from the private hire operator Uber London Ltd.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm we hold the information you require.

In the period requested, between 26 June 2018 and 17 July 2018, we received 97 notifications of driver suspension or dismissal from Uber London Limited.

There are a number of reasons as to why a driver may be suspended or dismissed by an operator. This will be recorded within the details provided by the operator for each notification. Unfortunately the reason why an operator has decided to suspend or dismiss a driver is not recorded in an easily reportable format.

Therefore, to provide the nature of these notifications, as originally requested, would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004, as we would need to manually review each notification in order collate every reason given for an operator suspending or dismissing a driver. We estimate that this will take approximately 15-20 minutes per notification.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make another request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a shorter period of time.

Please note that, even if the timeframe were to be sufficiently narrowed, we may deem it necessary to withhold the detail within the notification. You may be interested to note the following response to a request asking for similar information:

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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