Can you please respond to the following questions relating to TfL current mail services: 1. What are your annual outbound mail volumes for your last financial year? If available can you please provide the annual breakdown by mail pack sizes e.g. C5, C4 etc. 2. What was your annual outbound mail expenditure for your last financial year? If available can you please provide the annual breakdown by mail pack types i.e. 2nd class, 1st class, Special Delivery etc. 3. What was your annual expenditure in your last financial year for mail franking machine? 4. Do you insert any printed materials into your mail packs? If so, please provide some examples and volumes for your last financial year. 5. What was your expenditure in your last financial year on mailroom staff together with the number of FTEs in place? 6. What is the level of automation you currently have for outbound mail? 7. Do you deploy any hybrid mail solution? If so, please confirm if the hybrid mail solution is on premise or outsourced?

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TfL Ref: 1539-1819

Thank you for your request received by Transport for London (TfL) on 6 September 2018 asking for information about our mail services and volumes.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. Please see below. Please note that these figures relate solely to TfL Head Office mailrooms and not our London Trams, Dial-a-Ride, London Underground Ltd or other parts of the business area.

1. What are your annual outbound mail volumes for your last financial year? If available can you please provide the annual breakdown by mail pack sizes e.g. C5, C4 etc. We sent out 439472 items in the last financial year. We do not hold a breakdown in terms of mail pack size.

2. What was your annual outbound mail expenditure for your last financial year? If available can you please provide the annual breakdown by mail pack types i.e. 2nd class, 1st class, Special Delivery etc. Please see below answer 3 for our expenditure on post, all of which is via franking machine in our area. Please also see attached breakdown of class. Approximately 95% of our mail is franked 2^nd class.

3. What was your annual expenditure in your last financial year for mail franking machine? Total expenditure was £281162.55 along with £18,000 for annual machine maintenance. However, other franking machines are in use which we do not control (e.g., Dial-A-Ride).

4. Do you insert any printed materials into your mail packs? If so, please provide some examples and volumes for your last financial year. We do not insert any printed materials but other parts of the organisation may do so. Mail response services are managed directly by individual departments and not centrally by Facilities Operations.

5. What was your expenditure in your last financial year on mailroom staff together with the number of FTEs in place? Mailroom FTE staff in Facilities Operations numbered 17, plus one manager. Total salary costs for the year were £485,106.

6. What is the level of automation you currently have for outbound mail? No automation is in place other than franking machines

7. Do you deploy any hybrid mail solution? If so, please confirm if the hybrid mail solution is on premise or outsourced? There are no hybrid mail solutions for our area of the business

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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