FOI request detail

Code red by route

Request ID: FOI-1527-2223
Date published: 18 October 2022

You asked

Please disclose the following information under the terms of FOI: -the number of 'Code Red' calls per TfL bus route within the past 12 months If this exceeds the limit or scope of this FOI request, then please disclose the 10 bus routes with the most 'Code Red' calls and the 10 bus routes with the least 'Code Red' calls within the past 12 months.

We answered

TfL Ref: FOI-1527-2223

Thank you for your request received by Transport for London (TfL) on 26 September 2022.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You asked for:

The number of 'Code Red' calls per TfL bus route within the past 12 months.

London Buses actively encourage drivers to report all incidents, through the Driver Incident Report (DIR) system. The London Buses control room - CentreComm, use the system to deal with real-time incidents and assesses if assistance is required and pass this onto the Metropolitan Police Service (MPS) control room (MetroComm) if an emergency response is required.  
Code red calls are incident reports from bus drivers where an emergency response may be required. However, it is important to note that not all driver incident reports result in a recorded crime.  London’s bus network remains a low crime environment, with just nine crimes per million passenger journeys.

The below categories are all code red calls;
  • ‘Community safety’ – antisocial behaviour, violence, theft, robbery, fraud, sexual offences, criminal damage and other instances where the police would be needed.
  • ‘Road Safety’ - parking, collisions, flooding etc.
  • ‘Traffic’ –incidents that might make the bus not meet its timeline, such as delays or roads closures.
  • ‘Unknown’ includes anything that doesn’t concern a bus, such as incidents at bus station or stop.

Please see the attached table showing all of these categories, covering the period between 1 October 2021 and 30 September 2022, broken down by route as requested. 

The numbers are generally higher for traffic incidents – this is due to these generating several calls about the same delay. 

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall
FOI Case Management Team
General Counsel
Transport for London

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