1. The total sum of money currently placed on Oystercards which have not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 2. The current number of live Oystercards which have not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 3. The current number of Oystercards with an existing PAYG balance of £50 or more which have not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 4. The number of Oystercards which at some point in time had not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 5. The number of Oyster cards which have been used (or a refund given) at a later stage when that card had at any time previously not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 6. The number of Oyster cards which as at 31 Dec 2017 had not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years 7. The number of Oyster cards which have been used (or a refund given) since 31 Dec 2017 when as at 31 Dec 2017 that card had not been used for (a) at least 1 year; (b) at least 2 years; (c) at least 3 years; (d) at least 4 years; (e) at least 5 years; (f) at least 10 years I would prefer to receive the information in an Excel spreadsheet or csv file.

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TfL Ref: FOI-1508-1920

Thank you for your request received by Transport for London (TfL) on 19 August 2019 asking for information about dormant Oystercards.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm we hold some of the information you require.

With regard to questions 1 to 3, we publish the number of live cards (seen in the last 12 months) and the total number of cards that exist along with the total balance of money on those cards on our website at https://tfl.gov.uk/cdn/static/cms/documents/card-balances-and-deposits-up-to-jun-2019.xlsx

In accordance with section 21 of the FOI Act, we are not obliged to supply you with a copy of the requested information as it is already accessible to you elsewhere.

Unfortunately we don’t hold the information you have requested in questions 4 to 7 as we do not record it.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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