Request ID: FOI-1455-2122 Date published: 22 October 2021
You asked
Ha ha 77%. Ha ha ha ha ha. Okay.
And also you used the word there “claim”. That does not mean the majority of your customers wear a mask which is what you report on Twitter.
Please could you answer me:
What was your sample size?
What was the audience of this survey and how were they selected?
And where does the survey take place?
We answered
TfL Ref: FOI-1455-2122
Thank you for your request received by Transport for London (TfL) on 6th October 2021 asking for information about the recent Customer Pulse survey into mask-wearing on TfL services.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
What was your sample size? What was the audience of this survey and how were they selected? And where does the survey take place?
I can confirm that we hold the information you require. 843 Londoners who travel on public transport participated in the survey. This was out of 1000 Londoners, representative of the 16+ London population, who were selected by our research agencies panel partner. The survey is completed online by the participants and constitutes a questionnaire taking around 15 minutes to complete.
If this is not the information you are looking for please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
