Request ID: FOI-1427-2324 Date published: 17 August 2023
You asked
Please could i have the following information.
Please can I have the following questions answered.
CSM is Customer service managers.
1. How many CSM 1 staff are on LUL
2. How many CSM1 grade are white staff
3. How many CSM 1 grade staff are from other ethnicities
4. How many CSM 2 grade staff are on lul
5. How many CSM2 grade staff are white
6. How many CSM2 grade staff are from other ethnicities .
7. How many CSM3 grade staff are on LUL
8. How many CSM3 grade staff are white
9. How many CSM3 grade staff are from other ethnicities
We answered
TfL Ref: 1427-2324
Thank you for your request received by Transport for London (TfL) on 1 August 2023 asking for information about CSMs on London Underground. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your questions and the answers are as follows:
Please could i have the following information. Please can I have the following questions answered. CSM is Customer service managers.
How many CSM 1 staff are on LUL
310
How many CSM1 grade are white staff
122
How many CSM 1 grade staff are from other ethnicities
157
How many CSM 2 grade staff are on LUL
410
How many CSM2 grade staff are white
129
How many CSM2 grade staff are from other ethnicities .
226
How many CSM3 grade staff are on LUL
59
How many CSM3 grade staff are white
28
How many CSM3 grade staff are from other ethnicities
28
It should be noted that ethnicity is a voluntary declaration characteristic. The numbers of white and other ethnicity employees may not total the number of staff in the grades as some may have not declared an ethnicity, or have responded to the question as ‘prefer not to say”.
We remain committed to promoting equal opportunities and inclusion at work and we continue to improve by embedding the values of diversity and inclusivity in everything we do, including working hard to ensure that we have a diverse and inclusive workforce that represents the city we serve.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas FOI Case Management Team General Counsel Transport for London
