Dear Transport for London, Under the Freedom of Information Act I wish to request the following information: Congestion Charge Penalty Charge Notice 1) How much revenue (money) has been generated through the congestion charge penalty charge notice since its inception? Please can this information be broken down in financial years, including incomplete financial years. 2) How has this revenue been used/spent? Can a full and detailed breakdown of how these monies have been used be provided, including amounts of monies and what exactly that the money has been spent on. 3) For all financial years (full or part) how many PCNs have been issued? 4) Of these, how many have been paid/settled and how many have bene successfully appealed and overturned? 5) Of the PCNs that have been successfully overturned on appeal; what are the three most common grounds for the PCN to be appealed and successfully overturned? 5) How much funding has been spent on advertising the congestion charge Zone? What formats of advertising have been used? And what geographical areas have these covered? 6) What analysis/evaluation has been undertaken to review effectiveness and exposure of advertising campaign and what conclusions have been made? 7) How many “regulated Congestion Charging Zone entry and exit signs” are deployed across the zone? 8) What support is provided to persons who have received a PCN who have financial difficulties and would struggle to pay? Ultra-Low Emission zone 9) How much revenue (money) has been generated through the ULEZ penalty charge notice since its inception? Please can this information be broken down in financial years, including incomplete financial years. 10) How has this revenue been used/spent? Can a full and detailed breakdown of how these monies have been used be provided, including amounts of monies and what exactly that the money has been spent on. 11) For all financial years (full or part) how many ULEZ PCNs have been issued? 12) Of these, how many have been paid/settled and how many have been successfully appealed and overturned? 13) Of the PCNs that have been successfully overturned on appeal; what are the three most common grounds for the PCN to be appealed and successfully overturned? 14) How much funding has been spent on advertising the ULEZ Zone? What formats of advertising have been used? And what geographical areas have these covered? 15) What analysis/evaluation has been undertaken to review effectiveness and exposure of advertising campaign and what conclusions have been made? 16) Does EVERY entry into the ULEZ zone have a regulatory ULEZ signage in place? 17) What support is provided to persons who have received a PCN who have financial difficulties and would struggle to pay?

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Our ref: FOI-1408-1920/GH

Thank you for your request received by Transport for London (TfL) on 12 August 2019 asking for information about ULEZ and Congestion Charge PCNs.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

I can confirm that we do hold the information you require. However, to provide the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

Questions 1-7 relate to the Congestion Charge since it was introduced in 2003. Locating and compiling the information requested over this 16 year period would take a considerable time. Providing the same information for ULEZ would obviously take further time, although this has been in place for a much shorter time.

To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you. For example, you may wish to ask for the information over a shorter time period, or there may be specific questions which are of more interest to you.

Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. If you have specific questions relating to these topics we may be more easily able to respond to these than to a request for any information held.

We do publish information regarding both the Congestion Charge and ULEZ on our website. Please see the reports and factsheets:

https://tfl.gov.uk/corporate/publications-and-reports/congestion-charge

We have also answered previous Freedom of Information requests on this subject. You can search our responses to these on our website here:

https://tfl.gov.uk/corporate/transparency/freedom-of-information

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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