Request ID: FOI-1405-2122 Date published: 01 November 2021
You asked
Please provide me with the scripts of all announcements at London Underground stations used on the MICA/DVA system (voiced by Elinor Hamilton). This includes but is not limited to 'Customer service update from the control room...', 'Please take extra care on the wet floors' and 'The train now approaching is to...' announcements.
If you are able to attach these announcements in an mp3 fomat using a .zip file please do so, for my own personal use.
We answered
TfL Ref: FOI-1405-2122
Thank you for your email of 9th October 2021, shown below.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.
Specifically you asked:
“I am requesting the most up-to-date scripts (not audio files) of the station announcements (not line-specific) voiced by Elinor Hamilton. For example, the announcements used on the platform 'The train now approaching is to' and during customer service updates.”
I have been in liaison with our London Underground Customer Experience team to search the records we hold in relation to your request. Having searched back about 10 years we have found the two attached documents, which we believe are the only records held in relation to your request.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
