FOI request detail

Tube noise between South Kensington and Sloane Square

Request ID: FOI-1396-2223
Date published: 29 September 2022

You asked

Please can you send me a list of all complaints and street names - with brief details explaining the complaint - received by TfL in relation to tube noise heard inside resident properties between Sloane Square and South Kensington stations during the last 12 months. Please also include the measures that have been put in place by TfL to try to resolve the issue.

We answered

Our ref: FOI-1396-2223/GH

Thank you for your request received by Transport for London (TfL) on 9 September 2022 asking for information about complaints regarding tube noise between South Kensington and Sloane Square.

Your request has been considered under the requirements of the Environmental Information Regulations and our information access policy. I can confirm that we do hold the information you require.

Please see below a list of complaints that have been received in relation to this section of the London Underground network in the last 12 months.

This table also shows what the resident was complaining about, and what we did (or plan to do) to manage/resolve it:
Cadogan Court, Draycott Avenuerumbling & vibrationswill manage through grinding
Rawlings Streetclanking and vibrationsreplaced short section of rail on 3 June
Rawlings Streetthumping and clankingreplaced short section of rail on 3 June
Rawlings Streetbangs, thumps and clankingreplaced short section of rail on 3 June
Halsey Streetrumblereplaced short section of rail on 3 June
Rawlings Streetimpulsive noisereplaced short section of rail on 3 June
Lennox Gardensrumbling and vibrationswill manage through grinding
Cadogan Gardensrumblingwill manage through grinding

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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