customer Experience Visitor Centre Travel Information Adviser
Request ID: FOI-1367-1819
Date published: 11 September 2018
You asked
Under the Freedom of Information ACT, can you please provide me with number of Customer Experience Visitor Centre Travel Information Adviser staff based at the sites below and the numbers and percentage that are permanent employees, agency/NPL and framework staff providers.
• King's Cross
• Euston
• Paddington
• Victoria
• Heathrow Terminals 2 & 3
• Liverpool Street
• Gatwick North Terminal and South Terminal
• Piccadilly Circus
Thank you for your assistance in advance
We answered
TfL Ref: 1367-1819
Thank you for your request received by Transport for London (TfL) on 16 August 2018 asking for information about Customer Experience Visitor Centre Travel Information Adviser staff.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked for the number of Customer Experience Visitor Centre Travel Information Adviser staff based at the sites below and the numbers and percentage that are permanent employees, agency/NPL and framework staff providers.
- King's Cross
- Euston
- Paddington
- Victoria
- Heathrow Terminals 2 & 3
- Liverpool Street
- Gatwick North Terminal and South Terminal
- Piccadilly Circus
Please find below the requested information which is correct as at the time of your request. We are unsure what you mean by framework staff providers. Please clarify if you still require this information.
|
VC Location
|
Total Band 1 Staff
|
Total Permanent staff
|
Total NPL staff covering Seconded staff
|
Total NPL staff covering vacancies
|
Perm/NPL Ratio %
|
|
Victoria
|
17.84
|
8.84
|
0
|
9
|
49/51
|
|
Kings Cross
|
18.8
|
10.8
|
1
|
7
|
63/37
|
|
Euston
|
8.8
|
6.8
|
0
|
2
|
77/23
|
|
Paddington/Piccadilly Circus
|
14.4
|
8.4
|
0
|
6
|
58/42
|
|
Liverpool Street
|
9
|
5
|
1
|
3
|
67/33
|
|
Heathrow Airport
|
12
|
7
|
1
|
4
|
67/33
|
|
Gatwick Airport
|
9
|
4
|
0
|
5
|
45/55
|
If this is not the information you are looking for, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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