FOI request detail

Hopper Fares

Request ID: FOI-1364-1718
Date published: 20 September 2017

You asked

I am aware that there is an unofficial "grace period" for the bus hopper fare. For example, a journey whereby the first bus is taken at 10:57 and the second bus is taken at 12:02 is regarded as being within the one hour hopper fare time window, when it is over an hour. I would like to know how many minutes constitutes this grace period - in other words, how far over the one hour time window does the second bus journey need to be in order to incur an additional charge.

We answered

Our Ref:         FOI-1364-1718

Thank you for your request received on 5 September 2017 asking for information about Hopper Fares.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
 
The system is set up to allow a customer 70 minutes to be given the free second bus journey, so the grace period is 10 minutes.
 
If this is not the information you are looking for please feel free to contact me.
 
Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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