Please provide all guidance / other correspondence issued to arriva bus companies within tfl purview pertaining to face coverings

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Our Ref:         FOI-1363-2021

Thank you for your request received on 19 October 2020 asking for information about guidance or correspondence we have provided Arriva regarding the use of face coverings.
 
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.
 
All bus operators were provided the same advice that is published on our website: https://tfl.gov.uk/campaign/face-coverings.
 
In addition, please find attached some communication that was provided to all operators, mostly regarding the exemption badge scheme.
 
If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.
 
If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.
 
Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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