TfL Ref: 1332-2021
Thank you for your letter received by us on 16 September 2021 asking for information about services provided by the Woolwich Ferry Crossing.
Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. I can confirm that we hold the information you require. You asked:
Since the new ferries were purchased/up and running.
- How many times from start of crossing only are one boat running instead of two.
- How many times from start of crossing no boat running at all.
Please see the following details for when we operated a one vessel service and also when we have had no service, since the new boats were introduced. This data refers to the period from 5 January 2020 to 18 September 2021, as captured by our reporting systems.
No Service
Total hours required - 11,457.59
Total hours lost (due to there being no service) - 1,580.66
231 occasions listed below in combination with the length of time in hours
Technical matters – 89 (169.08 hours)
Weather/Tidal conditions – 79 (181.30 hours)
Industrial Action – 39 (1,058.25 hours)
Planned Maintenance – 4 (44.50 hours)
Staff availability – 12 (72.83 hours)
Staff availability (Covid related) – 5 (51 hours)
Other incidents - (Suspected World War Two bomb/Police request to shut service, ease traffic congestion /Maritime and Coastguard Agency Survey) – 3 (3.70 hours)
One Boat Service
We operated a one boat service between 23 March 2020 to 4 July 2020 and from 23 November 2020 to 13 April 2021 due to the impact of the Covid pandemic.
Total hours required - 11,457.59
Total hours lost (one boat service) – 696.28
99 occasions
Technical matters – 29 (57.91 hours)
Staff availability – 15 (183.33 hours)
Moored/unmoored vessel at layby berth/tidal restrictions – 35 (186.87 hours)
Vessel on grid – 20 (268.17)
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
