I'd like to know what % of Oyster PAYG users are in auto top up and how this performance has compared over time, particularly after spending time and money on the 2009 report I downloaded on your website. So, what % of PAYG users utilised the auto top up functionality for 2009,2010,2011,2012,2013,2014,2015,2016,2017 and 2018 - expressed as a % of all PAYG users. How does this compare against target?

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TfL Ref: 1326-1920

Thank you for your request received by Transport for London (TfL) on 4 August 2019 asking for information about Oyster card auto top ups

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require.

Please find below the data requested.

1. The date range is between 01 April to 31 March the following year.
2. The data is specifically for newly issued Oyster cards compared to Oyster cards enabled for Auto top-up (ATU) in the same year.

There are no targets in relation to ATU.

Year End	New Oyster Cards	New Oyster Cards Enabled for ATU	New Oyster Cards Enabled for ATU as a % of New Oyster Cards
31-Mar-09	6,889,574	112,167	2%
31-Mar-10	8,144,924	120,172	1%
31-Mar-11	7,369,695	135,931	2%
31-Mar-12	7,728,143	137,162	2%
31-Mar-13	7,954,994	147,155	2%
31-Mar-14	8,635,570	147,940	2%
31-Mar-15	12,487,673	146,765	1%
31-Mar-16	13,269,245	119,044	1%
31-Mar-17	12,086,055	106,862	1%
31-Mar-18	11,577,038	108,245	1%
31-Mar-19	11,248,866	84,315	1%

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If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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