TfL Ref: 1321-2021

Thank you for your request received by us on 6 October 2020 asking for information about the London Underground network.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold the information you require. You requested the following:

Again, you have delays due to engineering works over running. Only told by the staff. There has been no announcement on platform or in all of Victoria line station at all and I had been on the platform for 10 minutes. This is unacceptable, please not every time I have to complain

I will ask for a freedom of information request on the last 6 months of delays, reason why? and steps you have taken to rectify this.  Please can you perform this freedom of information access request.

Please see the table below listing the number of delays on the Victoria line during the requested period:

Victoria Line incidents from 6 April 2020 - 6 October 2020 (inc COVID and IA)
COVID-19              266
Customer Service 150
Fleet                      147
Line Operations    149
Other                     16
Power                     3
Signals                   14
Stations                108
Track                       5
Total                      858

It is understandably very annoying when engineering works overrun and impact upon the running of services. We aim to do as much work as possible during the four hours a night when the line is closed but sometimes need longer when for example, the moving of heavy equipment is required.

We are working on providing better live customer information on platforms and smart devices in an effort to prevent the understandably frustrating experience you faced on 6 October. We would like to apologise for the delay which occurred that morning and understand that Customer Services are responding to the remainder of your correspondence accordingly. Faster journeys as well as reduced waiting times are amongst our long-term upgrades to make a tangible difference for our passengers, nevertheless we realise that there is always room for improvement.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London