Request ID: FOI-1313-2223 Date published: 06 September 2022
You asked
Dear Transport for London,
I am writing in relation to FOI-1053-2223, which was made public on the site WhatDoTheyKnow.
The request was rejected by yourselves under Section 8 (1)(b) of the FOI Act. I would like to make a new request, noting that I have no relation to the third party who made the previous request, because the information they asked for is of interest to me too.
Please could you answer the following:
1) On Sunday 31st July, three TfL Ambassadors signed in for their shift at Wembley Park or Wembley Central stations after the advertised arrival time for the shift. Please provide the exact figure that they will be paid for this shift, including the percentage difference in comparison to all other Ambassadors that signed in on time, and any other form of sanction (such as an email warning or ban from future shifts) that these three Ambassadors received.
2) On the same date, two TfL Ambassadors failed to attend their shift. In response to FOI-1053-2223, you said "We also reserve the right to preclude TfL Ambassadors from booking further shifts if there is reason to do so". Has this sanction been imposed for these two Ambassadors? If not, what alternative sanctions have been imposed?
3) On the same date, at least one TfL Ambassador was completing a shift during their working hours, was registered as sick, or was on annual leave as shown on SAP. What sanction(s) are you imposing on these Ambassadors specifically?
The following questions are not in relation to FOI-1053-2223.
4) Please provide the exact number of shifts completed by the ten TfL Ambassadors who have completed the highest number of licensed shifts since 1st January 2022. Additionally, please provide their job titles.
5) Please provide the total reward payments made to these ten TfL Ambassadors over the same period.
We answered
TfL Ref: 1313-2223
Thank you for your request received by us on 27 August 2022 asking for information about TfL Ambassadors. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for the following information:
I am writing in relation to FOI-1053-2223, which was made public on the site WhatDoTheyKnow.
The request was rejected by yourselves under Section 8 (1)(b) of the FOI Act. I would like to make a new request, noting that I have no relation to the third party who made the previous request, because the information they asked for is of interest to me too.
Please could you answer the following:
1) On Sunday 31st July, three TfL Ambassadors signed in for their shift at Wembley Park or Wembley Central stations after the advertised arrival time for the shift. Please provide the exact figure that they will be paid for this shift, including the percentage difference in comparison to all other Ambassadors that signed in on time, and any other form of sanction (such as an email warning or ban from future shifts) that these three Ambassadors received.
2) On the same date, two TfL Ambassadors failed to attend their shift. In response to FOI-1053-2223, you said "We also reserve the right to preclude TfL Ambassadors from booking further shifts if there is reason to do so". Has this sanction been imposed for these two Ambassadors? If not, what alternative sanctions have been imposed?
3) On the same date, at least one TfL Ambassador was completing a shift during their working hours, was registered as sick, or was on annual leave as shown on SAP. What sanction(s) are you imposing on these Ambassadors specifically?
The following questions are not in relation to FOI-1053-2223.
4) Please provide the exact number of shifts completed by the ten TfL Ambassadors who have completed the highest number of licensed shifts since 1st January 2022. Additionally, please provide their job titles.
5) Please provide the total reward payments made to these ten TfL Ambassadors over the same period.
I can confirm that we do hold the information you require. However, in accordance with TfL’s obligations under the General Data Protection Regulation (GDPR), we are not obliged to supply the information you have requested as it is subject to the statutory exemption to the right of access to information of Section 40 of the Act.
Providing the level of detail you have requested in could allow for these individuals to be identified. Disclosure of this personal data would be a breach of the legislation, specifically the first principle which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions which would make the processing ‘fair’.
This exemption to the right of access to information is an absolute exemption and not subject to an assessment of whether the public interest favours use of the exemption.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard FOI Case Officer FOI Case Management Team General Counsel Transport for London
