I would like to know which recruitment agencies TfL has used in the last 6 months for customer service roles (e.g. CSA roles at tube stations).

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TfL Ref: FOI-1272-1819

Thank you for your request received by Transport for London (TfL) on 20 August 2018 asking for information about recruitment.

Your request has been processed in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you requested. You asked:

I would like to know which recruitment agencies TfL has used in the last 6 months for customer service roles (e.g. CSA roles at tube stations).

Capita are the Recruitment Process Outsourcing (RPO) for our High Volume Recruitment Delivery for CSA roles at tube stations.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Melissa Nichols

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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