FOI request detail

Miss leading diversion signage in order to make money on tickets

Request ID: FOI-1249-1819
Date published: 21 August 2018

You asked

Thames Road has been closed due to works on the road for approx 6+ weeks. The diversion for the 1st 3 weeks sent you down the road before (Bastable Avenue) which is normally buses only 6am-10am. This did not apply whilst the diversion was in place. The diversion down this road was stopped without warning despite the road works still ongoing and you now have to follow River Road right round in a loop instead. You can see the closed Thames Road barriers from Barstable Ave and would have no reason to think that the diversion would have changed after 3 or so weeks. The signs and lay out all look the same just the wording on the sign has changed. Myself and many others have continued to use this diversion until we got tickets coming through of which I have 3 and feel we have been lured in and tricked. I would like to know how many tickets the cameras at the East end of Barnstable road issued during each month March April May June and July as I am sure that the misleading information regarding diversions would have increasd this number significantly. Thank you

We answered

TfL Ref: 1249-1819

Thank you for your request received by Transport for London (TfL) on 3 August 2018 asking for information about Thames Road diversion on River Road or Bastable Avenue.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy. 

Unfortunately we do not hold the information you have requested as the diversion and closure of the roads mentioned are part of Barking and Dagenham’s River Road area transformation programme and the roads are not part of the TfL Road Network (TLRN).  Please contact https://www.lbbd.gov.uk/ for more information.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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