FOI request detail

Stations with no Staff Present

Request ID: FOI-1214-1718
Date published: 14 September 2017

You asked

Can you advise what underground stations had no staff present in them while trains were stopping at them from 20th February 2017 to 19th August 2017 and the length that the stations had no staff in them

We answered

Our ref: FOI-1214-1718/GH

Thank you for your request received by Transport for London (TfL) on 20 August 2017 asking for Unmanned tube stations data.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy.

TfL is committed to staffing all stations while train services are running as part of its customer service offering, including during Night Tube services. There may be times during the day staff are not visible because they are either on a meal break, travelling between stations or undertaking station inspections.

We do not hold records of the number of instances where this has occurred in a central register which is easily accessible. Therefore, to provide you with the details of any such incidents, we would need to read each individual Line’s Daily Service Review for the past 6 months to retrieve and collate the detail of any such entries have been made.

This would take an excessive amount of time, and would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with requests if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. In this instance, we estimate that the time required to answer your request would exceed 18 hours which, at £25 per hour (the rate stipulated by the Regulations), exceeds the ‘appropriate limit’.

To help bring the cost of responding to your requests within the £450 limit, you may wish to consider refining your requests to concentrate on matters which are important to you.

We have however, compiled this information for January 2017, and released the information in response to another Freedom of information request. The details can be seen on our website here:

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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