Please declare the following under FOI regarding London Dial a Ride operational statistics for 2020/21
Request ID: FOI-1212-2122 Date published: 20 September 2021
You asked
Good afternoon FOI.
Please declare the following under FOI regarding London Dial a Ride operational statistics for 2020/21.
1) The number of Dial-a-Ride trips requested across London.
2) The number of Dial-a-Ride completed trips across London.
3) The number of Dial-a-Ride completed regular booking trips across London.
4) The number of same-day trips completed by Dial-a-Ride across London.
5) The number of Dial-a-Ride refused trips across London.
6) The number of Dial-a-Ride passenger cancellations across London.
7) The number of registered Dial-a-Ride across London.
8) The number of active Dial-a-Ride members across London that have completed at least one trip.
9) The number of completed trips by City Fleet on behalf of Dial-a-Ride across London.
10) The average cost of a City Fleet trip on behalf of Dial-a-Ride.
11) Please declare the average cost of a Dial-a-Ride trip.
12) The number of Dial-a-Ride requested trips in Havering.
13) The number of Dial-a-Ride completed trips in Havering.
14) The number of Dial-a-Ride completed regular booking trips in Havering.
15) The number of Dial-a-Ride refused trips in Havering.
16) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Havering.
17) The number of registered Dial-a-Ride members in Havering.
18) The number of active Dial-a-Ride members in Havering that have completed at least one trip.
19) The number of Dial-a-Ride requested trips in Barking and Dagenham.
20) Please declare the number of (DaR) completed trips in Barking and Dagenham.
21) The number of Dial-a-Ride completed regular booking trips in Barking and Dagenham.
22) The number of Dial-a-Ride refused trips in Barking and Dagenham.
23) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Barking and Dagenham.
24) The number of registered Dial-a-Ride members in Barking and Dagenham.
25) The number of active Dial-a-Ride members in Barking and Dagenham that have completed at least one trip.
26) The budget for Dial-a-Ride for the 2021/22 financial year.
We answered
Our ref: FOI-1212-2122/GH
Thank you for your request received by Transport for London (TfL) on 7 September 2021 asking for information about Dial A Ride.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
Please declare the following under FOI regarding London Dial a Ride operational statistics for 2020/21.
1) The number of Dial-a-Ride trips requested across London. 185,110 2) The number of Dial-a-Ride completed trips across London. 144,907 3) The number of Dial-a-Ride completed regular booking trips across London. 25,085 4) The number of same-day trips completed by Dial-a-Ride across London. 16,837 5) The number of Dial-a-Ride refused trips across London. 4,434 6) The number of Dial-a-Ride passenger cancellations across London. 35,083 7) The number of registered Dial-a-Ride across London. 35,696 at year end 8) The number of active Dial-a-Ride members across London that have completed at least one trip. 4,360 9) The number of completed trips by City Fleet on behalf of Dial-a-Ride across London. 2,387 10) The average cost of a City Fleet trip on behalf of Dial-a-Ride - £108.92 11) Please declare the average cost of a Dial-a-Ride trip. - £273.57 12) The number of Dial-a-Ride requested trips in Havering. 7,369 13) The number of Dial-a-Ride completed trips in Havering. 6,100 14) The number of Dial-a-Ride completed regular booking trips in Havering. 1,414 15) The number of Dial-a-Ride refused trips in Havering. 82 16) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Havering. 85 17) The number of registered Dial-a-Ride members in Havering. 1,351 at year end 18) The number of active Dial-a-Ride members in Havering that have completed at least one trip. 171 19) The number of Dial-a-Ride requested trips in Barking and Dagenham. 8,820 20) Please declare the number of (DaR) completed trips in Barking and Dagenham. 7,030 21) The number of Dial-a-Ride completed regular booking trips in Barking and Dagenham. 1,188 22) The number of Dial-a-Ride refused trips in Barking and Dagenham. 143 23) The number of completed trips by City Fleet on behalf of Dial-a-Ride in Barking and Dagenham. 55 24) The number of registered Dial-a-Ride members in Barking and Dagenham. 1,117 at year end 25) The number of active Dial-a-Ride members in Barking and Dagenham that have completed at least one trip. 206 26) The budget for Dial-a-Ride for the 2021/22 financial year.- £30.4m Dial-a-ride, in common with all of TfL’s services, has seen dramatic decreases in usage throughout the pandemic. However, most of DaR’s costs, such as facilities and staff salaries, remain constant, leading to the very high cost per trip figures for this year. If this is not the information you are looking for, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
