Freedom of Information request - National Rail TOC Staff Pass Acceptance and Discount Entitlement
Request ID: FOI-1209-2122 Date published: 27 September 2021
You asked
Please can you provide information or recent briefings to TfL Staff relating to the entilements of National Rail Staff (TOC Staff) using the Rail Staff Leisure Card and their discounts, including information around setting these discounts on an Oyster Card, redacted if necessary.
I do not require the "TfL Ways to Pay" "Fares and Tickets" "Discounts and Photocards" guides.
We answered
Our ref: FOI-1209-2122/GH
Thank you for your request received by Transport for London (TfL) on 5 September 2021 asking for information about National Rail TOC Staff Pass Acceptance and Discount Entitlement.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
The latest information on NR Rail Staff Leisure Cards contained in guidance provided to LU staff on discount setting is attached.
Staff briefing notice 198 on Fare Revisions was sent to MTR by TfL Rail and included the following information:
“The ‘Priv NR only’ discount was added to the range of discounts that can be set by staff at ticket machines on 18 July 2021.
The discount applies to NR staff who started employment on or after 1 April 1996 and hold a Rail Staff Leisure Card, their spouse/partner and dependants. The discount should be set by staff on TVMs at London Overground and TfL Rail stations.
It is currently not possible for different discounts to appear on different devices so the discount will also be added to AFMs and MFMs at all LU stations. Staff should not set this discount on AFMs and MFMs. LU have issued separate staff instructions accordingly – see Hot Issues Bulletin Issue No. 27-21 and 28-21”.
If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt FOI Case Officer FOI Case Management Team General Counsel Transport for London
