Lift breakdowns at Morden, Southfields, West Finchley and Wimbledon Park
Request ID: FOI-1207-2223 Date published: 12 September 2022
You asked
Dear Transport for London,
This is a request made under the Freedom of Information Act.
For these four stations
• Morden Underground Station
• Southfields Underground Station
• West Finchley Underground Station
• Wimbledon Park Underground Station
please supply the following details:
For each occasion on which each respective station's lift or lifts were reported as faulty/broken during the period 1st May 2022 to 13th August 2022 inclusive, please tell me:
• Date and time at which the lift was reported as faulty/broken
• Whether an engineer was called out to attend to the lift
• Whether the engineer needed to take any action to repair the lift
• Date and time at which the lift was subsequently restored to service
We answered
TfL Ref: FOI-1207-2223
Thank you for your request received by Transport for London (TfL) on 14th August 2022 asking for information about lift breakdowns at London Underground stations.
Your request has been considered in accordance with the requirements of the Freedom of Information Act our information access policy.
Specifically you asked:
“For these four stations
• Morden Underground Station
• Southfields Underground Station
• West Finchley Underground Station
• Wimbledon Park Underground Station
Please supply the following details:
For each occasion on which each respective station's lift or lifts were reported as faulty/broken during the period 1st May 2022 to 13th August 2022 inclusive, please tell me:
• Date and time at which the lift was reported as faulty/broken
• Whether an engineer was called out to attend to the lift
• Whether the engineer needed to take any action to repair the lift
• Date and time at which the lift was subsequently restored to service”
I can confirm that we hold the information you require. However, note that there are no lifts at West Finchley Underground station. The attached spreadsheet therefore contains the information held in relation to Morden, Southfields and Wimbledon Park.
We have a continual programme of maintenance and renewal for our lifts. Our lifts get a routine maintenance check every two weeks, a full ‘MOT’ every six months and a partial refurbishment every five years. Lifts must be fully replaced every 10 to 20 years, depending on the type. Where lifts are faulty and require repair we will always try to reinstate them back to service as soon as possible. London Underground has a legal obligation to provide alternative transport to a disabled customer if transport which is usually accessible to that customer becomes inaccessible. If a customer who needs step-free access cannot use a step-free station and therefore cannot reach their step-free destination, staff will ensure that they are given help to plan an alternative accessible journey.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely,
David Wells FOI Case Officer FOI Case Management Team General Counsel Transport for London
