FOI request detail

Emails between TfL and Uber

Request ID: FOI-1207-1718
Date published: 23 August 2017

You asked

Can you please send all emails as an FOI request between 1 Jan 2017 till 17 Aug 2017:: Helen Chapman (tfl) & Helen Fletcher (uber) Howard Carter (tfl) & Helen Fletcher (uber)

We answered

TfL Ref: FOI-1137-1718 and FOI-1207-1718

Thank you for your requests received by Transport for London (TfL) asking for information about correspondence.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require. You asked for:


Can you please provide me with all email correspondence between:

(a) Helen Chapman and Uber between 4th March 2017 - 10th April 2017

(b) Silka Kennedy Todd and Uber between 4th March 2017 - 10th April 2017.

(c) All LTPH staff and Uber (excluding Helen Chapman & Silka Kennedy Todd) between 4th March 2017 - 10th April 2017


Can you please send all emails as an FOI request between 1 Jan 2017 till 17 Aug 2017:

Helen Chapman & Helen Fletcher (Uber)

Howard Carter & Helen Fletcher (Uber)

Unfortunately, to provide all of the information you have requested in the above three requests would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees Regulations 2004).

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

We have determined that there are in excess of 1,600 emails that potentially fit within the scope of the above requests. These emails would each need to be manually reviewed to determine whether they are caught by your requests. Many of the hits are likely to be not relevant, duplicates, due to emails being repeated within email chains, as well as emails being forwarded internally for discussion during this time period. Therefore the actual number of emails covered by your request will be a sub-set of this number. However, locating those that are relevant would require us to manually review all of them to determine whether the email, or email chain, is relevant to your request and then we would need to extract and compile all of those that meet your request

It should also be noted that our email search facility does not determine searches by department and so we can not run a remote search on “LTPH” but need to conduct a search of the entire email archive across the full organisation and then manually review the results to determine which of the results were sent to/from individuals employed within the Taxi & Private Hire directorate at the time you have specified.

We have therefore estimated that it would considerably exceed the cost limit to provide a response to your requests. To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. As we are issuing a refusal notice in relation to the aggregated cost limit you may wish to revise your requests and prioritise which information you require within the 18 hour limit, ensuring your request is specific as possible, including keywords to search on where applicable, to allow for a more targeted search.

Please note that under Regulation 5(2) of the Data Protection and Freedom of Information (Appropriate Limits and Fees) Regulations 2004, we are permitted to aggregate requests where they relate to any extent to the same or similar information, and we consider that this is the case with your requests. This aggregation applies to any requests that are received within a sixty working day period. I think it is only fair to inform you that, once we receive your clarification, if we process your requests up to the cost limit of £450, then we would not be obliged to respond to any similar FOI requests for a period of sixty working days. However, this would not apply to requests for unrelated information.

Please see the attached information sheet for details of your right to appeal

Yours sincerely

Lee Hill

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.

We'll publish the response online without disclosing any personal information.