FOI request detail

Device Loss

Request ID: FOI-1186-2223
Date published: 01 September 2022

You asked

Under the Freedom of Information Act, I would like to know the number of electronic devices lost or stolen by your organisation year on year over the past three years, from August to July, as well as the average cost per device. Example: August 2022 - July 2021 10,000 Laptops @ approximately £735 per device 820 Tablets @ approximately £410 per device 4,300 Smartphones @ approximately £220 per device August 2021 - July 2020 8,700 Laptops @ approximately £715 per device 800 Tablets @ approximately £400 per device 3,500 Smartphones @ approximately £205 per device August 2020 - July 2019 3,000 Laptops @ approximately £685 per device 700 Tablets @ approximately £400 per device 1,300 Smartphones @ approximately £200 per device

We answered

Our Ref:         FOI-1186-2223

Thank you for your request received on 12 August 2022 asking for information about lost devices.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

Please find the requested information in the table below:
DeviceTotal Reported Lost/Stolen
August 2019 to July 2020248
August 2020 to July 202147
Other device3
August 2021 to July 202294
Other device2

Average cost for an iPad = £652
Average cost of an iPhone = £401

No laptops were reported as lost or stolen in the period requested.

All devices that are reported lost/stolen are locked so that they cannot be used. If a device is returned then it is unlocked and returned back into circulation or passed to our reseller, which sells old IT equipment on our behalf. The number of devices lost account for approximately 1.8% of the total devices currently in use.

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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