FOI request detail

HIRING OF SANTANDER BICYCLES WITH TFL – APPLICATION UNDER THE FREEDOM OF INFORMATION ACT 2000 AND/OR THE ENVIRONMENTAL INFORMATION REGULATIONS 2004

Request ID: FOI-1185-2021
Date published: 19 October 2020

You asked

I wish to know the following information regarding the hiring and use of Santander bicycles with TFL: CALCULATION OF PAYMENT CHARGES FOR THE USAGE OF SANTANDER BICYCLES 1. After payment of the hiring fee to hire a Santander bicycle with TFL, how are further charges calculated? 2. In particular, do any further costs regarding the use of Santander bicycles relate to the riding of the bicycle by using the pedals, or are the charges based on wheel revolutions? 3. How are the charges recorded electronically on the Santander bicycles? I make this application under section 8(1) of the Freedom of Information Act 2000 and/or regulation 5(1) of the Environmental Information Regulations 2004.

We answered

Our ref: FOI-1185-2021/GH

Thank you for your request received by Transport for London (TfL) on 25 September 2020 asking for information about Santander Cycles.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

1. After payment of the hiring fee to hire a Santander bicycle with TFL, how are further charges calculated?

After the initial access fee customers are charged £2 for each 30 minute period the bike is undocked.  A summary of hire fees is available on our website

https://tfl.gov.uk/modes/cycling/santander-cycles/what-you-pay?intcmp=2315

2. In particular, do any further costs regarding the use of Santander bicycles relate to the

riding of the bicycle by using the pedals, or are the charges based on wheel revolutions?

No.

3. How are the charges recorded electronically on the Santander bicycles?

Each bike has an RFID chip which registers when the bike is docked and calculates how long the bike has been on hire.

If this is not the information you are looking for please do not hesitate to contact me.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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