FOI request detail

email addresses that you have for London United (RATP Group) bus company.

Request ID: FOI-1165-1819
Date published: 01 August 2018

You asked

Hello. Can you please provide me with any email addresses that you have for London United (RATP Group) bus company. On their website the only email they provide is the standard customer service email for TFL (they have no email that goes directly to themselves). However i am needing to contact them in regards to route 400 (Staines to Walton On Thames) which is their one and only non TFL bus route. It is a Surrey County Council contact and has nothing to do with TFL. But as London United also operate a very large amount of TFL routes i presume that you must have a contact email address for them. So please can you provide me with any email address that you have that goes directly to London United (RATP Group) bus company I would like to request an internal review please in regards to this request that i made. My request definitely constitutes as an FOI Request as i am requesting information that you are very likely to hold that is not available publicly. The link that you provided only gives phone numbers and i clearly requested an email address. As you contract out many of your bus routes to London United (RATP Group) i am sure that you have a direct email address for them.

We answered

TfL Ref: 1165-1819

Thank you for your email received on 27 July 2018 as below.

Your request was initially determined to be a general enquiry for contact details of a third party, rather than a specific request for recorded information. However, as you have specified this should be processed as an FOI request I can confirm that your request has been processed in accordance with the requirements of the Freedom of Information and our information access policy. I can confirm we do hold the information you require.

We do not hold any ‘customer enquiry’ email addresses but do hold the direct contact addresses of some individuals that work for this company. However, please note that in accordance with TfL’s obligations under Data Protection legislation we are not obliged to provide the requested information, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of Article 5 (1)(a) of the General Data Protection Regulation, which requires personal data to be processed lawfully, fairly and transparently. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions in Article 6 necessary to determine that the processing is ‘lawful’.

Please see the attached information sheet for details of your right to appeal

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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