‘I’ve asked for either a Service Improvement Plan, or confirmation that you have no SIP. You’ve failed to provide either of these. I’ve discussed this with numerous people, some of them very senior in their respective areas. They all agree that I have a right to see a Service Improvement Plan, and I can use the Freedom of Information Act to get it. Unless there isn’t one, in which case you’re just abandoning Forest Gate passengers. Please provide details of your Service Improvement Plan or admit that there isn’t one.’

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TfL Ref: 1153-1819

Thank you for your request received by Transport for London (TfL) on 17 July 2018 asking for information about our TfL Rail Service Improvement Plan.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

Please see attached.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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