FOI request detail

Queue Jumping

Request ID: FOI-1130-2021
Date published: 09 October 2020

You asked

According to the the TfL byelaws it is illegal to jump the queue. My request is for data on the number of occasions that this law has been used to execute an arrest, and as to whether any of these case led to prosecution. Please throw in any related and relevant data. Thank you

We answered

TfL Ref: 1130-2021

Thank you for your request received by us on 22 September 2020 asking for data on the number of occasions that the TfL byelaws has been used to execute an arrest, and as to whether any of these case led to prosecution for queue jumping.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold some of the information you require. You asked: According to the TfL byelaws it is illegal to jump the queue. My request is for data on the number of occasions that this law has been used to execute an arrest, and as to whether any of these case led to prosecution. Please throw in any related and relevant data.

Enforcement of the byelaws on London’s Rail networks, including London Underground, London Overground and Docklands Light Railway is carried out by Transport for London, our rail contractors and the British Transport Police (BTP). The data you are asking for on the number of times the byelaws on queue jumping have been used to execute an arrest would need to be requested from the BTP. TfL enforcement officers or those working for our contractors have no powers of arrest: http://www.btp.police.uk/about_us/your_right_to_information/freedom_of_information.aspx.

We have not prosecuted anyone for queue jumping under this Byelaw since it was introduced. Where queuing is required our staff would normally ask customers to follow the necessary instructions for their safety and the safety of others. If a customer refused to comply and was causing a safety issue, or their behaviour escalated, the BTP would be called.

If you are considering submitting a further FOI request please think carefully about whether the request is essential at this current time, as answering FOI requests will require the use of limited resources and the attention of staff who could be supporting other essential activity. Where requests are made, please note that our response time may be impacted by the current situation.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

Back to top

Want to make a request?

We'll email you the response within 20 working days.


We'll publish the response online without disclosing any personal information.