F/on from FOI-0911 I would like to be provided with the final report that authorised the use of the words “there is a good service on all lines” when making announcements to the public. If there is no such report then the name of the person who authorised these words and the date the decision was taken. For the pink readers a revised request: I would like to see the final report that recommended the installation of the pink readers. I would like to see the latest performance report for the pink readers. The location of all pink readers.

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Our ref: FOI-1124-1819/GH

Thank you for your refined requests received by Transport for London (TfL) on 23 July 2018 asking for information about announcements and pink readers.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold some of the information you require.

I would like to be provided with the final report that authorised the use of the words “there is a good service on all lines” when making announcements to the public.

If there is no such report then the name of the person who authorised these words and the date the decision was taken.

This wording has been used for many years and predates all of the people currently working within the relevant team.  It is unlikely there would be a report concerning this wording and we do not know the name of the person who authorised this use of words. It would not be possible for us to search for any relevant emails or documents for an unspecified timeframe and for such common search terms as ‘good service’ and ‘announcements’ without using a huge amount of resources, for something where the public interest is low.

For the pink readers a revised request: I would like to see the final report that recommended the installation of the pink readers.

Pink readers were first installed in readiness for the extension of Oyster ticketing to National Rail, which finally happened in January 2010. It is now at least 10 years since the case for installing pink readers would have been considered. To the best of our knowledge TfL does not hold any paper setting out the case for installing them. It is probable that the case for pink readers was never separated out from totality of requirements to facilitate the extension of Oyster ticketing to National Rail. We have located one document which refers to the introduction of the readers, and this is attached for your information.

I would like to see the latest performance report for the pink readers.

We do not hold performance reports for the pink readers.

The location of all pink readers.

Please see below a list of pink reader locations:

Station	Location	Journeys catered for
Blackhorse Road	Footbridge	Interchanges between LO and LU
Canada Water	Walkway between LO and LU platforms	Interchanges between LO and LU
Clapham Junction	LO platforms	Interchanges to/from LO
Gospel Oak	GOB platform	Interchanges to/from GOB
Gunnersbury	Island platform	Interchanges between LO and LU
Highbury and Islington	LO North London line Platforms	Interchanges between North London Line and LU/Thameslink
Rayners Lane	Eastbound platform adjacent to staircase and Waiting Room	"Dog-leg" interchanges between Metropolitan and Piccadilly lines
West Brompton	LU platforms (2) LU street level (2)	Interchanges between LO/Southern and LU
Whitechapel	In walkways between High Level and Low Level platforms	Interchanges between LO and LU
Willesden Junction	LO High level platforms	Interchanges within LO and between LO and LU
Stratford - LO	LO platforms	Interchanges to/from LO
Surrey Quays	On bridge near stairs	Interchanges between LO and LU
Richmond	Head of LU/LO platforms and on platform 3	Interchanges between SWT and LO/LU
Wimbledon	Head of LU platforms	Interchanges between NR and LU
Kensington Olympia	LU bay platform	Interchanges between LO/Southern and LU
Hackney Central	Walkway to/from Hackney Downs	Interchanges within LO and between LO and GA

If this is not the information you are looking for please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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