Maryland to London Liverpool Street delays
Request ID: FOI-1104-1920
Date published: 24 July 2019
You asked
Twice in the last few weeks I have been travelling with an extremely heavy and large bag. On both occasions the Tfl rail service from Maryland to London Liverpool Street was severely disrupted, so they decided to close the platform at Maryland. I had to walk to Stratford station on both occasions and found it extremely hard. I would like to request information on the number of delays and cancellations on that line at rush hour over the past month please.
We answered
Our ref: FOI-1104-1920/GH
Thank you for your request received by Transport for London (TfL) on 12 July 2019 asking for information about delays and cancellations on the TfL Rail service from Maryland to London Liverpool Street.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
The table below shows the number of cancellations and the total timetabled number of TfL trains running to and from Liverpool St in the period from 1 June 2019 – 15th July 2019.
|
Time
|
Total Trains
|
Full Cancellations
|
Cancelled at Maryland
|
|
Off Peak
|
9036
|
107
|
9
|
|
Peak
|
2356
|
74
|
7
|
The numbers are split between Peak and Off Peak services. Peak trains are defined as trains arriving at Liverpool St Station 0700-0959 and departing Liverpool St Station 1600-1859.
“Full Cancellations” means that the entire train journey was cancelled.
“Cancelled at Maryland” means that the train ran but did not stop at Maryland, as it was timetabled to do.
We do acknowledge that there have been a number of disruptive events on this route, which has affected performance over the last few weeks. This has resulted in a number of train cancellations across both the morning and afternoon peak periods, leading to other services becoming overcrowded. To ensure our customers are kept safe on the trains, but also on platforms, we sometimes have to restrict access to stations.
We are sorry for the impact the recent delays have had on your journeys. We are continually looking to deliver performance improvements across the route and aim to deliver service excellence for passengers.
If this is not the information you are looking for, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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